Topic 1 – Quality and People
![David Jago](https://qualcon.com.au/wp-content/uploads/2023/08/David-Jago-150x150.jpg)
![Paul & Maree](https://qualcon.com.au/wp-content/uploads/2023/08/Paul-Maree.jpg)
Maree Stuart &
Paul Mara
MAS Management Systems & Quality Practice Accreditation
Putting People First in an Accreditation Standard for Healthcare
![Jessen Yeoh](https://qualcon.com.au/wp-content/uploads/2023/08/Jessen-Yeoh-150x150.jpg)
Jessen Yeoh
P Excel Advisory Pty Ltd
Apply ISO 9001 Quality Management Principles in managing people quality
Topic 2 – Quality and Process
![Anthony & Nicky - IQM](https://qualcon.com.au/wp-content/uploads/2023/08/Anthony-Nicky-IQM.jpg)
Ian Cowan
Australian Federal Police
Investigating the SERVQUAL Model as a tool to measure Forensic service quality and customer satisfaction in organisations with a limited client base
![Christina Briggs](https://qualcon.com.au/wp-content/uploads/2023/08/Christina-Briggs-150x150.jpg)
Christina Briggs
Sydney Trains
On track to excellence: Enhancing train maintenance quality with In-Process Inspections
![Jim Whiting](https://qualcon.com.au/wp-content/uploads/2023/08/Jim-Whiting-150x150.jpg)
Jim Whiting
Soteris; Risk at Workplaces
Quality 5.0’s human-centred approach needs the Hierarchy of Risk Controls HoRC
![Mike McLean](https://qualcon.com.au/wp-content/uploads/2023/08/Mike-McLean-150x150.jpg)
Michael McLean
McLean Management Consultants
What to “Keep Change Create” to align People, Performance to Process and Purpose with Integrity
Topic 3 – Quality and Performance
![Jennifer Evans](https://qualcon.com.au/wp-content/uploads/2023/08/Jennifer-Evans-150x150.jpg)
![Posani Maveza](https://qualcon.com.au/wp-content/uploads/2023/08/Posani-Maveza-150x150.jpg)
![Erica Smith](https://qualcon.com.au/wp-content/uploads/2023/08/Erica-Smith-150x150.jpg)
Erica Smith
ISO Certification Experts
Future-proofing ISO 9001 by educating organisations on the practical business benefits of Quality
![Dawn Ringrose](https://qualcon.com.au/wp-content/uploads/2023/08/Dawn-Ringrose-150x150.jpg)
![Richard Jenkins](https://qualcon.com.au/wp-content/uploads/2023/08/Richard-Jenkins-150x150.jpg)
Richard Jenkins
AECOM
Synergising Quality 5.0 and Integrated Management Systems: Revolutionising Excellence in the Digital Age
![Alice Megally](https://qualcon.com.au/wp-content/uploads/2023/08/Alice-Megally-150x150.jpg)
![Jackie Stone](https://qualcon.com.au/wp-content/uploads/2023/08/Jackie-Stone-150x150.jpg)
Jacqueline Stone
Aurecon
Synergising Quality 5.0 and Integrated Management Systems: Revolutionising Excellence in the Digital Age
![Sharon Manssen](https://qualcon.com.au/wp-content/uploads/2023/08/Sharon-Manssen-150x150.jpg)
![Louise Edgley](https://qualcon.com.au/wp-content/uploads/2023/08/Louise-Edgley-150x150.jpg)
Louise Edgley
Aurecon
Synergising Quality 5.0 and Integrated Management Systems: Revolutionising Excellence in the Digital Age
Topic 4 – Quality and Integrity
![Craig Ottaway](https://qualcon.com.au/wp-content/uploads/2023/08/Craig-Ottaway-150x150.jpg)
Craig Ottaway
Juran Medallist; AOQ Life Member
Collaborative Contracting & Business relationship – Challenging a new frontier
![Darryl Yaniuk](https://qualcon.com.au/wp-content/uploads/2023/08/Darryl-Yaniuk-150x150.jpg)
Darryl Yaniuk
Quality Management Systems Consultant; casual lecturer – University of Woolongong
What’s STILL going wrong with ISO 9001?
Topic 5 – Quality and Technology
![Abhik Banerjee](https://qualcon.com.au/wp-content/uploads/2023/08/Abhik-Banerjee-150x150.jpg)
Abhik Banerjee
Swinburne University of Technology
Achieving net zero via digital quality thread across the manufacturing value chain
![Vikram Sachdeva](https://qualcon.com.au/wp-content/uploads/2023/08/Vikram-Sachdeva-150x150.jpg)
Vikram Sachdeva
Swinburne University of Technology
Achieving net zero via digital quality thread across the manufacturing value chain