Introducing Our Stream Speakers

Find out the details of speakers in all the Streams at APQO / Qualcon 2021

Stream Information

The Future of Quality is NOW

Stream 1 – Rethinking Customers and Relationships

Stream 2 – Rethinking Processes

Stream 3 – Rethinking Excellence

Stream 4 – Rethinking Leadership and People

The Future of Quality is NOW!

Jayet Moon

Terumo Medical Corporation

Benito Flores, Ph.D.

Core Council Member, APQO; Engineering Dean, Universidad de Monterrey

Dr Jackie Graham

Managing Director Statistical Edge

Suresh Prabhakaran

AOQ WA Chapter Lead
Member of CQI, ASQ

Looking Back to Look ahead: Juran on Quality Risk Management

Quality 4.0: it takes more than technology

Rethinking Deming

Fit for future : Changing disruption into opportunities

Russell Veitch

Owner of RVYS Consulting

Kathryn Lockyer

(New Zealand)
General Manager Services, JAS-ANZ

Linbo Wang

China Association for Quality

Jim Whiting

Partner, Soteris

Modern Quality

A Future Assessment Model

New requirements of quality management in digital production mode

Opportunity is not Positive Risk! Clarifying the Thinking and Terminology around Opportunity and Risk

Stream 1 – Rethinking Customers and Relationships

Suresh Prabhakaran

AOQ WA Chapter Lead
Member of CQI, ASQ

Sathyamurthy V

B.E (Electronics & Communication)

Sid Ahmed Benraouane, Ph.D.

Dubai Government
ISO TC 279 UAE Delegation Lead

Tony Badrick

Royal College of Pathologists of Australasia Quality Assurance Programs

Delivering positive supplier transformation outcomes to achieve customer, Company and stakeholder objectives

Managing Customers and Building Relationships with Technology

The Future of CX: Innovation in Customer Service

How has COVID-19 impacted on clinical laboratories

Kathryn Lockyer (Host), Daniel Prajogo, Pavel Castka

(Australia & New Zealand)

Kathryn Lockyer (Host), Daniel Prajogo


Mohd Najmi bin Abdul Halim

Founder of the Social Synergy Program administered by the Social Security Organization, Malaysia

Dianne Gibert

Managing Director, Certex International

Use and impact of ISO/IEC 9001:2015 ISO/IEC 14001: 2015

CAB Ranking System a risk-based approach to performance

Revolutionizing The Service Delivery System In Malaysia Through The Social Synergy Program

The cutting edge of quality: certification services to meet the needs of today and tomorrow

Stream 2 – Rethinking Processes

Sharon Manssen

(New Zealand)
Quality, Environment & Sustainability Lead, ANZ Region, Aurecon

Andrew Baines

(New Zealand)
President & CEO, Exemplar Global

Amir Armjand

Swinburne University, School of Business, Law and Entrepreneurship, PhD Practice-based Research Candidate

Dr. Milton Krivokuca

President of MK & Associates

Datamining ‘compliance’ gold

Using Technology to Serve Auditors Globally

Developing the innovation process in the food industry by introducing a lean new product development process

Non-Technical Statistics in Quality 4.0 to Support Process Improvement

Leon Choo

QA Manager, Major Road Projects Victoria

Luciana Paulise


Owner of Biztorming

Yousef A. Rayes & SunWoo Yoo

Quality Manager & Engineer, Aramco Asia Korea Limited

Ms Nur Zatul Iffah Zolkana

Head, Process Improvement (Innovation), CJ Bio Malaysia Sdn Bhd

Digital QA in Construction

Implementing the 5S methodology in hybrid workplaces

Towards Quality Sustainability: Aramco Asia Quality Management Leads Industry 4.0 Implementation in Asia Pacific

Innovative solution of L-METHIONINE 25kg packing operation processes system

Yuzain Bin Md

Head Prosecution Unit, Enforcement Section for Social Security Organization (SOCSO)

Kathryn Lockyer (Host), Daniel Prajogo



Dr Miflora M. Gatchalian

(The Philippines)
CEO, Quality Partners Company Ltd

Roziana Othman

Diretor, Organisational Excellence Development Dept., MPC

Revolution of Enforcement Activities

Audit duration

Measurement of comparative consumer acceptability: A tool for continual product quality improvement

Process transformation through team excellence (TE) Go Digital System in Malaysia

Sumeet Wagh

Principal Consultant Control20  Consulting, Fellow Member AOQ

Case Study – Unlocking Value from Management Systems