To view each Qualcon recording, the fee is $10 members; $40 non members (for those who did not register at time of Qualcon).

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Day 1:

Keynote Speaker:  Professor Prabhu Sivabalan (CA, PhD) – Associate Dean External Engagement and a Professor within the UTS Business School – Video link

Quality and People:

  • Paul Mara & Maree Stuart – Putting People First in an Accreditation Standard for Healthcare – Video link

Quality and Process:

  • Jim Whiting  – Quality 5.0’s human-centre approach needs the Hierarchy of Risk Controls (HoRC) – Video link
  • Michael McLean  – What to “Keep Change Create” to align People, Performance to Process and Purpose with Integrity – Video link
  • Ian Cowan – Investigating the SERVQUAL Model as a tool to measure Forensic service quality and customer satisfaction in organisations with a limited client base – Video link

Day 2:

Keynote Speaker:  Dr Medo Pournader – Senior Lecturer – University of Melbourne, Dept of Management and Marketing – Video link

Conference Sponsor: 
Michael Cavanagh (GQS Group) – Video link

Quality and Performance:

  • Erica Smith – Future-proofing ISO 9001 by educating organisations on the practical business benefits of Quality – Video link

Quality and Integrity:

  • Dr Darryl Yaniuk – What’s STILL Going Wrong with ISO 9001? – Video link

Quality and Technology: