26th APQO Conference incorporating
Qualcon 2021

 

The Future of Quality is NOW

 

1 - 31 October 2021

 

The conference program brings the conference theme to life. It will deliver an experience to remember for delegates – one in which you will be challenged, educated and intrigued by exploring, with delegates from across the Asia-Pacific, the Future of Quality.
We hope you find the program below interesting. We’ll update this program as more abstracts are received. Stay connected by registering for conference information updates at https://qualcon.com.au/.

Stream 1 – The Future of Quality is NOW!

U

Focus Areas

v

Keynote Speaker

Conference overview and context of the conference theme

Ms Pat La Londe

Quality Management’s Future Challenges – What Can I Do?

v

Keynote Speaker

Dr Gregory Watson (USA)

Digitalization: Stimulus for Reassessment, Rethinking, Refinement, or Revolution of the Quality Profession?

v

Keynote Speaker

Prof Nigel Grigg (NZ)

Quality in the balance?  Competing in the age of black swans and grey rhinos.

Stream 2 – Rethinking Customers and Relationships

U

Focus Areas

Explores the way that supply chains will evolve, how collaborations and partnerships will potentially operate, and even what Quality is evolving to in the Customer perspective. Is Customer focus being broadened to a focus on interested parties generally? How might new digitisation tools change the way we focus on customers?

v

Keynote Speaker

Ms Marina Pullin (Aust)

Value is in the eye of the beholden

Stream 3 – Rethinking Processes

U

Focus Areas

Explores the way that process thinking and management has evolved, and what the emergence of advanced digitisation, artificial intelligence and data tools, and the increasing sophistication of service processes, mean for process management

v

Keynote Speaker

Mr Kumar Parakala (USA)

Reimaging process to transform organizations in a post-COVID world

Stream 4 – Rethinking Excellence

U

Focus Areas

What is excellence, past, present and future? How useful have the various models of excellence, such as ISO 9000 series and business excellence frameworks, proved to be? How useful and enduring have the various tools and methods that been developed proved to be? And what will excellence in a future world look like?

v

Keynote Speaker

Mr Mike McLean (Aust)

Future of Business Excellence: What to Keep, Change and Create

Stream 5 – Rethinking Leadership and People

U

Focus Areas

In a digital world, where do humans fit? What is the continuing human dimension to Quality? And what kind of leadership is needed in a modern world for Quality to be effectively managed?

v

Keynote Speaker

Dr Rey Fremista (Philippines)

TBA

Presentations – ACE (Awards for Contributing Excellence) Finalists

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