Qualcon 2018

Address and Keynote Speakers

Abraham Fenn

Abraham Fenn

President NZOQ

Abraham is the President of the New Zealand Organisation for Quality and Director of the New Zealand Business Excellence Foundation. He works as Quality Assurance Advisor for the Ministry of Business, Innovation and Employment in Auckland.

Abraham is a Sustaining Council Member Asia Pacific Quality Organisation and Professional Certifications Governance & Quality Council Member -At-Large of Singapore Institute of Multidisciplinary Professionals.

Abraham will be exposing us to a New Zealand perspective on quality.

Prof. John Dalrymple

Prof. John Dalrymple

Swinburne University of Technology

John Dalrymple began his professional career as a physicist, graduating as the first physics graduate of the University of Stirling in Scotland. He undertook Doctoral research in the field of wastewater treatment at the University of Strathclyde in Glasgow, then moved back to the University of Stirling to the Management Science Department to teach.

Along with colleagues, John established the Scottish Quality Management Centre at the University of Stirling which was designated a Centre of Excellence in 1993 under his Direction. John was awarded more than one million pounds sterling to conduct research in companies in areas related to quality management. He was appointed to the Computing Devices Professorship of Quality Management and Directorship of the Centre for Management Quality Research at RMIT in November 1997.

Jeff Ryall JM

Jeff Ryall JM

President AOQ and Managing Director at RelianSys Pty Ltd

Jeff Ryall moved into the Quality scene around 30 years ago, deepening his Quality knowledge as his business experience grew. His interest in the governance components of Quality Management grew from early emphasis on standard and contract compliance, and later from exposure to the plethora of legislative compliance requirements that organisations currently face.

He holds a bachelor’s degree in industrial metallurgy, and spent his early years working in steel plants. He is a certified quality engineer and has an MBA.

Jeff is currently managing director of RelianSys Pty Ltd, a startup software firm that provides the Advent ManageR® Governance Software suite of applications.  He is currently National President of The Australian Organisation for Quality.

Dr James Galloway

Dr James Galloway


Dr James Galloway is the Chief Executive Officer for JAS-ANZ (Joint Accreditation System of Australia and New Zealand). James has a PhD from the University of Adelaide, Masters in Government and Commercial Law (ANU) and a graduate certificate in Risk Management from Swinburne University of Technology

Dr Galloway has held a number of roles in industry and government related to standards, quality and regulation and worked with National ICT Australia research organisation, the Australian Electrical and Electronic Manufacturers’ Association, Spectrum Management Agency and Department of Industry, Technology and Commerce.

James will be delivering a keynote presentation and his team will also present contemporary research conducted on the introduction and impacts of Standards and Frameworks and Education.

Stream Presenters

Branka Malinovic, Bruce Smith, Alice Mastroserio and Cathy O’Dwyer

Branka Malinovic, Bruce Smith, Alice Mastroserio and Cathy O’Dwyer

Newly revised auditing standard ISO 19001:2018 – Implications for Auditors

Branka Malinovic is a Business Assurance Manager for Wood. Her passion for continual improvement has allowed her to apply over 30 years of leadership experience to assist various organisations in a variety of industries (e.g. manufacturing, construction, resource, training, recruitment) to achieve compliant and efficient processes.

Branka has experience in the areas of Quality, OH&S, Environment and Training, designing, developing, implementing, auditing and managing business management systems.

Branka has worked in small to very large global organisations, using hard and soft skills across cross-functional teams to achieve required results.

Branka is a Board Director for the Australian Organisation for Quality.

Bruce Smith has a Bachelor in Applied Science (Food Technology) with Hons from QAC Lawes, now Uni of Qld Gatton Campus, and is a Fellow of the AOQ.

Bruce has more than 48 years’ experience in various companies and semi government agencies from production management, technical management and upper level management to CEO. He has served as Chairman of the Australasian Dairy Standards Committee and Council of Food Technology Associations (CAFTA) liaising with various Ministers to review legislation in those sectors and develop Quality Assurance Surveillance activities for these industries.

Bruce has been heavily involved in quality for 34 years and steered Australian United Foods to be the first Food Company in Australia to be certified to Quality.

For the last 21 years he has owned and run Certification Bodies and is a Lead Auditor in Quality, Work Place Health and Safety, Environment, Food, Risk Management and Product Certification.

Bruce was a presenter at the launch of Quality Qld in the late 1980’s and lectured around the world on the strategies needed to effectively implement Integrated Quality Systems into companies and the need to upgrade auditor’s skills to enable them to maintain effective dialogue with CEO’s of companies and worker level alike.

Alice Mastroserio has a Bachelor of Applied Science (Material Science) from the University of Technology, Sydney. Initially starting out her career as a product development and research chemist in the polyurethane industry, Alice was tasked at the time with also managing the ISO 9001 certification and the NATA registered laboratory.

Now with over 20 years’ experience in quality management and process improvement initiatives within a range of industries including; chemical manufacturing, medical software, telecommunications and engineering consultancy. She provides leadership, training and guidance, ensuring accreditation is met and consistent with industry best practice and business needs.

Expanding into environmental management systems and sustainability (GRI & carbon foot printing) over the past few years. She is also an ISO standards committee member for QR-010-01 Management Systems Auditing and Assessment and a member of the Australian Organisation for Quality.

Cathy O’Dwyer is a Laboratory Accreditation Specialist at O’Dwyer Accreditation. Cathy has been working in laboratory accreditation since 1992 and helping laboratories gain and keep NATA accreditation since 2002. She has extensive experience, qualifications and expertise with ISO 17025 and ISO 15189 and NATA accreditation processes. She also has experience with ISO 9001 in laboratory settings and GLP.

Cathy is known for her extensive practical knowledge and helpful approach to laboratories having difficulty with meeting requirements or wanting to improve their performance. She has a relaxed and friendly style that encourages free exchange of information. She is quick to identify key issues and work to find solutions to her clients’ problems. Cathy has a BSc (Immunol), Dip Quality Management, Dip Scientific & Technical Writing and is a founding member of the Medical Laboratory Quality Network in Victoria and a Board Director for the Australian Organisation for Quality.

Jackie Stone

Jackie Stone

“Top Management got a promotion but did anyone tell them?”

Jacqueline is a Director on the AOQ Board and is the AOQ Brisbane Chapter Lead.  She is the Quality, Environment & Sustainability Operations Leader for Aurecon, a global engineering and infrastructure advisory company.  Jacqueline has over 26 years’ experience in the quality industry. She holds a Bachelor of Environmental Science and is a Lead Auditor in Quality & Environment Management Systems.

With a passion for quality and those in quality, Jacqueline leads AOQ’s Brisbane Chapter, bringing together a diverse group of enthusiastic quality professionals from varied professions to share, learn and support one another in the pursuit of quality excellence.

Michael McLean

Michael McLean

“ISO IUMSS and Standard Australia guidance for process based IMSs”

Mike is Managing Director of McLean Management Consultants Pty Limited (Est 1988). He is a Fellow of Australian Institute of Company Directors, Fellow of Australian Organisation for Quality, Fellow of the Institute of Management Consultants, a Certified Management Consultant and Juran Medalist Australia.

Mike consults to executive and management teams in determining the strategic arena which they operate and how to respond, grow and improve the organisation. Mike has delivered Australian and international keynote addresses, authored numerous papers and co-authored books. He has a deep understanding of the GM / Yazaki / Toyota Production systems.

Jim Whiting

Jim Whiting

"So you want to be a Risk Based Thinker?"

Jim Whiting is partner of Soteris Pty Ltd and MD/Principal Consultant at risk@workplaces Pty Ltd. He is a biomedical engineer/physicist specialising in safety and risk sciences with wide experience in almost every industry over 35+ years.

Jim’s activities have been in diverse applications such as preparation of risk cases for unmanned drones and fatality risk analyses for large corporations. Jim is someone who has been in senior executive management roles himself, engaging everyone he leads, advises and trains.

Risk-based thinking is still widely misunderstood and confused with a simple replacement of historical Preventative Action. Jim is a nationally recognised risk specialist who is ideal to untangle these concepts for us.

Russell Veitch

Russell Veitch

“Making sense of requirements in a complex business world”

Russell Veitch is the trainer at Global-mark, a Sydney based RTO, developing and delivering management system and quality training up to Diploma level. He is a founding partner of btoBusiness, a boutique consulting company specialising in helping businesses understand and apply quality management principles to improve their business performance and win government contracts.

Russell has extensive experience in federal, state and local government as well as in tertiary education (Universities and RTOs), the construction industry and inspection authorities (ISO17000 series) focusing on achieving strategic outcomes by aligning Quality Management principles with Corporate Strategy. He has helped many businesses adapt quality principles successfully into their management culture. Russell is particularly interested in the development of management systems in new sectors such as education, health and community services.

Russell is the perfect person to present at Qualcon 2018 on this topic.

Jessica Donovan

Jessica Donovan

“Curtin community’s perceptions of the concept of compliance: A pilot study”

Jessica Donovan graduated with distinction in Masters in Information Management from Curtin University in 2017. She graduated from Griffith University with a Bachelor of Arts (2005) and a Masters in Medieval and Early Modern Studies from University of Western Australia (2011). Jessica currently works for Western Power as a Document Controller and has eight years’ experience in the industry. Her background gives her experience across the entire lifecycle of information through document control, records management and archiving.

Jessica is a collaborator with Dr. Pauline Joseph and Naomi Yellowlees, Director Corporate Governance at Curtin University in this current research on perceptions of ‘compliance’ by academic users.

Dr Pauline Joseph is a Senior Lecturer in Records and Archives Management at the Department of Information Studies at Curtin University. Pauline studies how information is perceived and used in organizations and communities. She completed her Ph.D. at the University of Western Australia in 2011, studying how knowledge workers search for corporate information in the electronic document and records management systems (EDRMS).

Pauline’s current research interests include the use of visual arts research methodology such as the draw-and-write technique to explore perceptions of information both within and outside the IM profession. Pauline is on the lookout for new research topics using the draw-and-write technique: feel free to email your suggestions.

Dr Darryl W Yaniuk

Dr Darryl W Yaniuk

“Auditing ISO 9001:2015 - Issues and Answers”

Darryl is currently consulting to several companies to transition their management system to ISO 9001:2015 and is delivering a course on Total Quality Management to MSc students at the University of Wollongong. Darryl has been a Quality Manager for more than 25 years and has designed and implemented Quality Management Systems for a number of major Australian companies.

Darryl has been a member of Standards Australia committee QR-008 – Quality Management Systems (the Australian mirror committee to ISO/TC 176) since 1991 and the Chair since 2006. He led the Australian delegation to the last meeting of TC 176 in 2017. Darryl is also Chair of subcommittee QR-10-01 – Management Systems Audits, which is the Australian Mirror committee to ISO/PC 302 Guidelines for Auditing Management Systems and has been the Leader of the Australian Delegation to the last two meetings of the international PC to revise ISO 19011 – Guidelines for auditing Management systems. Darryl is a member of the JAS-ANZ Technical Advisory Council and the Accreditation Review Board.

Jo Cleary

Jo Cleary

“Bridging the Chasm – Why starting with a Quality Outcome still ensures safety and compliance”

Jo Cleary is Strategic Outcomes Catalyst at Dining Experience Specialists. She works with aged care leaders and asks HOW can meals be enjoyable, nutritious and innovative. She focusses on system and process improvement with a quality outcome. Her passion has recently turned to food across the value stream, introducing innovative strategies and “digital by design”.

Jo has come from a diverse business background. She was a partner in a leading Western Australia helicopter charter company and subsequently worked with Russian physicists to commercialise a medical device which was utilised in her national women’s health business she started from scratch.

John Gillespie

John Gillespie

“Money and the Crystal Ball matter- a Business Excellence perspective”

John is Principal Economic Development Officer Qld Department of State Development Manufacturing, Infrastructure, and Planning. He spent the first 30 years of his working life owning and managing the family business, with interests in broad acre grain, wool and meat production intensive animal production engineering and productivity improvement. He has tertiary qualifications in Agri-business and Economics.

John’s current work includes the delivery of workshops intent on reducing business risk and the consequential impact on quality and the resultant customer satisfaction.  He is a proactive member of AOQs Brisbane Chapter.

Claire Lyons and Nicole Boddington

Claire Lyons and Nicole Boddington

When the "why" becomes the "how"

Claire Lyons is Quality Environment & Sustainability Manager for NZ (North Island) for Aurecon, a global engineering and infrastructure advisory company. She has worked in the surveying and engineering industry for 27 years, starting out in draughting and moving across to quality, environment and sustainability 5 years ago. She has a diploma in land surveying and many years’ experience in internal consultancy engineering quality systems.

Claire’s main focuses are on QMS/EMS auditing and awareness, maintaining ISO certification and improvement initiatives. Her motivation is finding new and engaging ways for staff to understand and comply with systems and processes. She is passionate about people and the experience they have in their day to day work lives and is always looking for ways to improve and be flexible.

Nicole Boddington is Quality, Environment & Sustainability Manager for Australia (Qld/Nth Australia) for Aurecon, a global engineering and infrastructure advisory company. She has 8 years’ industry experience in quality, a degree in Journalism, diploma in Quality Auditing and is a qualified Lead Auditor. Nicole is an active member of AOQs Brisbane Chapter.

Nicole is driven by finding quick and clever ways to maximise opportunities, engaging others through storytelling and asking beautiful questions.

Both Quality Environment & Sustainability Managers for Aurecon, they will present an engaging look at quality through the last 5 decades with a glimpse of the future.

Tara Bannister and Ravi Fernando

Tara Bannister and Ravi Fernando

“Why organisations should NOT implement business excellence”

Tara is a Quality and Business Improvement Manager with over ten years’ experience in the field. Her formal qualifications are backed up with practical, hands on experience at operational and senior leadership levels where she has designed, developed, implemented and monitored quality and business improvement systems in the not-for-profit sector. She has a genuine passion for quality and business improvement with specific expertise in team leadership, strategy and planning, operational excellence, influencing change, continuous improvement, compliance, translating business requirements to technical teams and building collaborative working environments.

Tara holds a Bachelor in Business Management, Advanced Diploma in Project Management, Diploma in Quality Management, Green Belt in Lean Six Sigma and ITIL foundation trained. Tara is an active member of AOQ’s Brisbane Chapter.

Ravi is a leading specialist assisting organisations to improve performance through the implementation and adoption of Excellence Models. He leverages his background in management systems, operating model alignment and process improvement to deliver rapid, sustainable results to clients while maintaining a focus on sustainable performance. He works with clients from diverse sectors ranging from aged care to resources, but has a specific interest in enabling reform in the local government sector.

Ravi is passionate in his belief that a focus on Excellence and Innovation is of critical importance. He volunteers two days a week to work with the Australian Organisational Excellence Foundation to increase awareness of Excellence Models among government and the business community. Although his current focus remains on Australia, Ravi also contributes to the promotion of Excellence globally through participation in the Global Excellence Model Council and the Organisational Excellence Technical Committee.

Sharon Manssen

Sharon Manssen

“Flipping Quality on its head”

Sharon Manssen is Regional Manager Quality, Environment and Sustainability New Zealand for Aurecon, a global engineering and infrastructure advisory company. Sharon is an environmental engineer by training and practiced in her chosen fields of river and stormwater engineering and environmental management systems for 15 years before moving into her quality role.

Sharon not only oversees the NZ region certification to ISO 9001 she’s also responsible for maintaining the region’s ISO 14001 and CEMARS certifications. She’s proactively involved in global initiatives and experimenting with different media (eg cartoons, pictures, movies, podcasts) and means (pop-up stores, Lego © challenges, poems, etc.) to keep the messaging fresh and in line with Aurecon’s ambition to be innovative in all we do. Sharon is a member of the NZ ISO TC176 mirror committee and Standards Australia QR008.

Sharon will be bringing a creative, innovative and engaging approach to our ‘Quality Management in a Digital World’ stream.

Alan M. Jones

Alan M. Jones

“How important is information security to your quality management system?”

Alan M. Jones is CEO of Qudos Management Pty Ltd (Australia) and Managing Director of Qudos Certification Limited (UK). He is a qualified lead auditor for ISO 9001 Quality, ISO 14001 Environment, AS/NZS 4801, ISO 27001 / CSA Star Information Security. He has a BA degree in Management and Technology and is a qualified electrical / electronics engineer.

He has conducted certification audits for many years and mentored / evaluated numerous certification auditors. As a Software Application Developer, he has led a team of content specialists and software developers to produce the Qudos range of software applications for quality, health & safety, and environmental management. Alan is an ISO 9001 management consultant, an internal audits trainer and an active member of AOQ’s Brisbane Chapter.

The Office of the Information Commissioner was told of 63 data breaches between February 22 and March 30. That is 1.5 breaches a day in just over 1 month alone. Come and hear Alan speak on this subject vital to every business.

I attended Qualcon in Sydney in 2016 and presented a 3-minute snippet, which was a great opportunity to get some presentation experience in a non-threatening environment. It was difficult to choose between all the excellent topics on offer, and the networking opportunities with other professionals who work in the quality space were so beneficial. I would highly recommend taking advantage of attending Qualcon…or better yet, presenting at Qualcon!

Sharon Manssen BE Hons (Natural Resources)

Quality, Environment and > Sustainability, Aurecon

Björn Frank

“Enhancing quality through artificial intelligence: Quality perceptions of autonomous vs. static environmental product benefits”

Björn Frank is Associate Professor at Sophia University, Japan. He holds a D.Eng. from the Tokyo Institute of Technology, an M.Eng. from Ecole Centrale de Lyon, and an M.Sc. from Technische Universität Darmstadt. His research interests are in the fields of marketing, new product development, quality and supply chain management, and sustainability. He currently serves as editorial board member for the Journal of the Academy of Marketing Science (best reviewer awards in 2011, 2012, and 2013) and the Journal of the Japanese Society for Quality Control and as area editor for the Journal of the Japan Industrial Management Association. For his research, he has received the Research Encouragement Award from the Japanese Society for Quality Control in 2009, the Tejima Doctoral Dissertation Award from the Tokyo Institute of Technology in 2010, and the Nikkei Quality Control Literature Prize from Nikkei Keizai Shimbun (selected by the Deming Prize Committee) in 2013 and 2015.


Ms Yingfei Hu

“Regional environmental pollution and the importance of environmental sustainability in quality perceptions”

Yingfei Hu is a doctoral student who started her doctoral studies at Sophia University (Japan) and holds an M.A. in Environmental Studies from Sophia University and a B.M.S. from Northeast Forestry University (China). Her present research fields are sustainable business and green marketing. In particular, she seeks to explore the motivations behind consumer demand for environmentally friendly products and services and the variation in these motivations across contexts.

Lauren Meldrum

Lauren Meldrum

“Process Approach to Redesign a HSEQ Management System”

Lauren Meldrum is a quality and safety professional, with 12 years’ experience in the manufacturing industry, specialising in the implementation/maintenance of management systems and with a keen interest in standardisation.

She has been the HSEQ Manager at Reliance Hexham since 2006 and is also Principal Consultant at LRM Solutions. Lauren has won a number of WHS awards.

Ian Fry

Ian Fry

“If everyone is a Knowledge Worker; where does the Knowledge come from?”

Ian Fry has been a knowledge management consultant for 8 years after a long and successful career in IT at all levels. He is the developer of the Lessons Learned software and has been a contributor to a wide range of events and conferences including quality, project management, emergency services and knowledge management.

Ian is the AOQ representative on the Standards Australia committee for ISO 30401 Knowledge Management and a regular contributor to AOQ Chapter events.  He has the answers when it comes to knowledge management and will be sharing them with us at Qualcon 2018.

Jacqui Nathan & Gordon Wilckens

Jacqui Nathan & Gordon Wilckens

“Auditing for Business Assurance – introducing Risk Based Thinking and Effectiveness of Risk Controls in Internal Auditing in a Not for Profit”

Jacqui Nathan is the Senior Internal Auditor at SYC Ltd. Jacqui has a strong background of quality management and compliance with 17 years’ experience working in the Vocational Education Training Sector. With extensive experience managing both federal and state funding contracts and adherence to regulatory standards, Jacqui’s skills and experience readily transferred to auditing for compliance, risk and operational effectiveness across SYC’s operational arms. Jacqui has a Diploma in Quality Auditing and Diploma of Management and has worked at SYC for 10 years, the last two of these in her current role.

Gordon Wilckens is the Head of Quality Services for SYC Ltd, a not for profit organisation based in Adelaide and focussed on employment, training and counselling services for young people. Gordon worked in medical pathology for 30 years, the last 10 of these in a quality role, where he was responsible for the organisation’s compliance with ISO9001. Since 2011 Gordon has worked with SYC to establish the ISO9001 certified quality management system. Gordon has a Bachelor Degree in Public Management, a Diploma in Quality Auditing and a Diploma in Business Management. Gordon is a Member of the Australian Organisation for Quality.

Presentation Information

Please refer to the Conference Program for updates and information

Qualcon 2018 Delegates will be provided with a foreword as part of their Conference Package outlining each speaker and their paper.

Presenter’s Papers and Presentations will be made available to Qualcon 2018 Delegates at the beginning of the conference.

Presenter’s Papers and Presentations will be made available to the public 1 month after the conclusion of the conference.

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